Re: Diva crash

Hi Alice,
I found that my Window's update was updating my version of Java and
DiVa only runs on an old version (I believe v1.4.2). I had to uninstall
the new version of Java from the add/remove programs. This helped.
Good luck
Mandy

Alice L. Givan wrote:

> I have been thinking myself lucky with our use of the Canto and its
DIVA
> software.  No
> problems at all.  Until Tuesday afternoon.
>
> When we now try to boot the DIVA application (still using version
> 4.......), it does not
> get any further than showing us that lavender flash "advertising"
screen.
>  Nothing else.
>
> We have been talking to BD -- and they have finally said that we
should
> re-install the XP
> operating system.  We do not want to do that because we do not have a
BD
> version of that
> operating system (if such a thing is necessary).  In addition, all
the
> other applications
> are working just fine.    So,  it seems as if the operating system is
not the
> problem.
> Although I could be wrong on this.
>
> We have, so far,  de-installed the DIVA application and then
re-installed
> it.  We have
> done this many times,  from two completely separate DIVA CDs (one
was
> still
> shrink-wrapped).  We have told the software re-installation to make a
new
> database for
> us.  We have wiped out Java files and SQL files before the
> re-installation.  Still,  all
> we get is that damn lavendar flash screen.
>
> A colleague has mentioned that Microsoft downloads software patches
on the
> second Tuesday
> of the month.  Could this be a problem?  Is anyone else having
problems
> with DIVA
> software since Tuesday?
>


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