Re: Diva crash

Alice,

Something similar (but maybe not identical) happened to us with DiVa
software on an LSR II.	We had the additional clue that there was a
database issue from a message in the Java command window (not normally
showing on screen).  We now know the fault was with the Sybase SQL
Anywhere software (but not specifically with our particular database).	At
the time, we weren't quite sure where the fault lay but the fix we found
to work was to uninstall the DiVa software, uninstall the Sybase SQL
Anywhere software and reinstall DiVa from the CD which automatically
re-installed the Sybase SQL Anywhere software as a first step.	If it
happens again we would try uninstalling and re-installing just the Sybase
SQL Anywhere software, or at the very least try allowing the DiVa
re-install to use the existing database.

Of course we have no clue as to what caused our failure!!??

Frank Battye.


Alice L. Givan wrote:

> I have been thinking myself lucky with our use of the Canto and its DIVA
> software.  No
> problems at all.  Until Tuesday afternoon.
>
> When we now try to boot the DIVA application (still using version
> 4.......), it does not
> get any further than showing us that lavender flash "advertising" screen.
>  Nothing else.
>
> We have been talking to BD -- and they have finally said that we should
> re-install the XP
> operating system.  We do not want to do that because we do not have a BD
> version of that
> operating system (if such a thing is necessary).  In addition, all the
> other applications
> are working just fine.	So,  it seems as if the operating system is not the
> problem.
> Although I could be wrong on this.
>
> We have, so far,  de-installed the DIVA application and then re-installed
> it.  We have
> done this many times,  from two completely separate DIVA CDs (one was
> still
> shrink-wrapped).  We have told the software re-installation to make a new
> database for
> us.  We have wiped out Java files and SQL files before the
> re-installation.  Still,  all
> we get is that damn lavendar flash screen.
>
> A colleague has mentioned that Microsoft downloads software patches on the
> second Tuesday
> of the month.  Could this be a problem?  Is anyone else having problems
> with DIVA
> software since Tuesday?
>


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