I too have had several issues with my New BDFACS Canto. We got ours before the end of last year and I am now able to see the separation of populations this week. We have had several boards replaced along with the Flow Cell. We also had to have them come in to fix our loader because someone labeled the parts wrong back at the shop. Best of luck to all of you with the new Canto! Sara Markestad, MT (ASCP)St. Joseph's Hospital of Atlanta404-851-7744 -----Original Message-----From: Joanne Yetz-Aldape [mailto:joanne.yetz-aldape@cbrc2.mgh.harvard.edu] Sent: Tuesday, April 26, 2005 10:42 AMTo: Cytometry Mailing ListSubject: FACSCanto Performance Hello Flowers, We have had a FACSCanto in our department for about 9 months, and have had severalservice calls relating to flow cell alignment, red laser stability and some fluidic partsthat have needed replacement. Our technical support and field service have been verygood about resolving all these issues, but it has been frustrating having frequentservice calls. When it is working, it works very well. I was wondering if other FACSCanto users have had similar experiences. Thanks in advance for the input!! Joanne Joanne Yetz-AldapeManager-Flow Cytometry Core FacilityCutaneous Biology Research CenterMGH-East; Building 14913th StreetCharlestown, MA 02129 Phone: 617-724-0247FAX: 617-726-4453E-mail: joanne.yetz-aldape@cbrc2.mgh.harvard.edu Confidentiality Notice ** The information contained in this message may be privileged and is confidential information intended for the use of the addressee listed above. If you are neither the intended recipient nor the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer.Thank you. Saint Joseph s Health System, Inc.Received on Thu Apr 28 12:18:00 2005
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