Hi Alexander, good question. I decided against the BD service contracts for our instruments because I want to keep lower our expenses. BD so far has provided good service when has been requested (Our BD engineers are very nice and understanding). Of course, if I need service within 24 hours I pay 1000 dollars in premium. So far, the expenses for service calls has been much, much, much lower than the contracts. The savings allow me to keep our price unchanged for three years. If you can do minor repairs is a good approach. Always, I call for annual preventive maintenance. If you need additional information please feel free to call me, regards Rafael >===== Original Message From Alexander Astrakhan <astrakhan@gmail.com> ===== >Dear Flowers > >My facility is considering dropping the service contract for our >Calibur, and I need to devise an slush fund for repairs and >maintenance. Can I get some cost feedback from people operating >without a service contract? What are approximate costs per month for >maintenance, parts, service, etc. What company are you using for >service: BD or third-party contractors? Is this a cost-effective >solution or do you regret not having a defined contract? > >I realize the costs will wary greatly from month to month, instrument >to instrument, but any suggestions are appreciated. Thanks. > >Alexander Astrakhan >Children's Hospital and Regional Medical Center >Seattle, WA 98102 Dr. Rafael Nunez MD. Assistant Professor in Medicine-Hematology/Oncology and Pathology Director UIC-Cancer Center Flow Cytometry Core Facility Hematology-Oncology Section, Department of Medicine Department of Pathology University of Illinois at Chicago MBRB, Room 3211/3168, M/C 734 900 South Ashland Ave. Chicago, IL 60607 Phone: 312 3551448 and 312 3550123 Fax: 312 4137963 Email: rafaelnr@uic.eduReceived on Fri Jan 7 15:38:00 2005
This archive was generated by hypermail 2.1.8 : Sat Jan 14 2006 - 22:03:32 EST
