Re: Vertical Motion timeouts on Facscalibur

We also experienced the same problem. Our engineer  replaced the loader 3 
times in a month and after 3 months the same thing happened. The engineer 
replaced the board and the loader assembly.  It did not happen again until 
after a year, October 2004. Currently, we are experiencing another loader 
error message (unable to detect  tube or incorrect sequence error) and BD 
service engineer is going to replace the loader again. He does not have an 
answer why this is happening. He will just replace it.


Lorna


At 01:57 PM 12/8/2004 +1300, Kate Marson wrote:

>Hi all
>
>We have been experiencing intermittent problems with the loader on our BD 
>Facscalibur.  We get numerous 'Vertical Motion timeouts' whilst trying to 
>run samples on Worklist Manager.  This locks up the system and requires us 
>to run manually, which is time consuming.  Our patient service engineers 
>have replaced the motor inside the loader and then a week later when that 
>hadn't fixed things, replaced the entire loader mechanism.  10 days later 
>we have the same problems as before, but with slow vertical motion instead 
>of the rigid jamming that we had before the loader was replaced.  Has 
>anyone else experienced similar problems with their loader, and could 
>someone please let us know what you have had done to fix this&
>
>Many thanks
>
>Kate Marson
>Technical Specialist
>Diagnostic Immunophenotyping
>Haematology
>Labplus, ADHB,
>Auckland,
>NZ.