Kate, You have found the achilles heel of this instrument. Sounds like your worm gear, and other lifter components needs a good cleaning along with some light lubrication. It's been my experience that Teflon type lubricants work best. After changing the lifter motor, there are some adjustments that can be tricky for someone trying to do this for the first time. There are also some settings in the Loader manager software which may be adjusted to the lifter parameters. While I am eager to visit your part of the world, it might be easier for you to send us the loader drawer for repair. If you would like more info. please feel free to contact me. Ray Raymond Lannigan Cytek Development 19331 Briar Patch Dr. Gordonsville, VA 22942 540-832-2793 540-832-2794 (fax) 434-531-3607 (cell) On Dec 7, 2004, at 7:57 PM, Kate Marson wrote: > Hi all > > We have been experiencing intermittent problems with the loader on our > BD Facscalibur. We get numerous 'Vertical Motion timeouts' whilst > trying to run samples on Worklist Manager. This locks up the system > and requires us to run manually, which is time consuming. Our patient > service engineers have replaced the motor inside the loader and then a > week later when that hadn't fixed things, replaced the entire loader > mechanism. 10 days later we have the same problems as before, but > with slow vertical motion instead of the rigid jamming that we had > before the loader was replaced. Has anyone else experienced similar > problems with their loader, and could someone please let us know what > you have had done to fix this… > > Many thanks > > Kate Marson > Technical Specialist > Diagnostic Immunophenotyping > Haematology > Labplus, ADHB, > Auckland, > NZ. >Received on Thu Dec 9 15:18:00 2004
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